A friend beats Google and Yelp two to one.
Word of mouth is still how most people find a pro. So a lot depends on what they find when they go looking for you.
| How they found the pro | Share of people |
|---|---|
| A friend | 53% |
| Google or Yelp | 25% |
| A site like Thumbtack | 16% |
| Something else | 15% |
People could pick more than one. Farronato and others, NBER paper 26601, 2020. 5,219 US adults who hired a home-improvement pro in the past year.











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